Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Rejourney service ("Service"), provided by Rejourney ("we," "us," or "our"). By using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you agree to these Terms for that organization and represent that you have the authority to bind that organization to these Terms. In that case, "you" and "your" will refer to that organization.

2. Use of Service & Restrictions

Rejourney grants you a limited, non-exclusive, non-transferable, and revocable license to use our Service for its intended purpose of mobile application session replay and analytics.

Prohibited Uses

You may not use the Service, directly or indirectly, for any unlawful, harmful, or abusive purpose. Without limiting the foregoing, you agree not to use the Service to:

• Develop, operate, or support applications, websites, or services that contain or promote pornographic, sexually explicit, or adult content.
• Facilitate or enable illegal activities, including but not limited to the distribution of unlawful content, exploitation, or abuse.
• Collect, monitor, or replay user sessions in a manner that violates applicable privacy, data protection, or consent laws.
• Engage in conduct that is deceptive, exploitative, or reasonably likely to cause harm to end users.
• To transmit "Sensitive Data" (e.g., government-issued IDs, health information, credit card numbers, or passwords) without utilizing Rejourney's masking or redaction tools.
• In any way that violates any applicable local, state, national, or international law.
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
• To upload or transmit viruses, worms, or any other type of malicious code.
• Infringe upon the specfic open source license detalied in the public source code
• To use the Service for any unauthorized commercial purposes or for the benefit of any third party.

We reserve the right, in our sole discretion, to investigate, suspend, or terminate access to the Service if we determine that your use violates this section or is otherwise inconsistent with the intended purpose of the Service.

3. Accounts & Security

You must provide accurate and complete information when creating an account. You are solely responsible for all activity that occurs under your account and for maintaining the confidentiality of your account credentials. You must notify us immediately of any breach of security or unauthorized use of your account.

4. Billing & Payments

Service fees are based on the plan you select and your actual usage. Fees are non-refundable except as required by law. We reserve the right to change our fees or billing methods upon 30 days' notice. Your continued use of the Service after the change becomes effective constitutes your agreement to pay the modified fees.

5. Data, Privacy & Compliance

Your use of the Service is governed by our Privacy Policy and, if applicable, our Data Processing Agreement (DPA).

Developer Responsibility:

Rejourney provides default automatic privacy measures (such as text masking and PII hashing). However, these are provided "as-is" as default security tools. You as the developer or customer are ultimately responsible for ensuring that all sensitive user data is properly masked, redacted, or handled in accordance with your own privacy policies and applicable data protection laws. Rejourney is not responsible for any accidental collection of sensitive data if the default measures are insufficient for your specific application.

GDPR Compliance: Rejourney is committed to GDPR compliance. We process data within the European Union and act as a Data Processor for the session data you collect.

Note: Session recordings are retained for 7 days by default, after which they are automatically deleted. Aggregated metadata is retained indefinitely.

6. Intellectual Property

Our IP: The Service, including its software, logos, and designs, is the exclusive property of Rejourney and its licensors.

Your IP: You retain all rights and ownership of the data you upload or collect through the Service ("Customer Data"). You grant us a limited license to process Customer Data solely to provide and improve the Service.

Publicity: Unless you request otherwise in writing, you grant us permission to use your name and logo on our website and in marketing materials to identify you as a Rejourney customer.

7. Indemnification

You agree to indemnify and hold harmless Rejourney and its officers, directors, and employees from and against any claims, liabilities, damages, and expenses (including legal fees) arising out of or in any way connected with your access to or use of the Service or your violation of these Terms.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REJOURNEY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

9. Termination

You may terminate your account at any time. We may suspend or terminate your access to the Service for any reason, including a breach of these Terms, upon notice. Upon termination, your right to use the Service will immediately cease, and you will have 30 days to export your metadata before it is permanently deleted.

10. General Provisions

Governing Law: These Terms shall be governed by the laws of the European Union, without regard to its conflict of law provisions.

Entire Agreement: These Terms, along with our Privacy Policy and DPA, constitute the entire agreement between you and Rejourney regarding the Service.

Contact: Questions? Email us at contact@rejourney.co.